Privacy policy

Seha Pharmaceuticals Trading LLC (Seha) is responsible for the personal data described in this policy when you use our online store or contact us. This policy explains what we collect. It also explains why we use it and when we share it.

Personal data we collect

We may collect the following categories of personal data:

Identity details such as your name
Contact details such as your phone number and delivery address
Account information and login credentials
Order details and transaction records
Payment status and limited payment information supplied by the payment provider
Device data such as browser type and IP address
Store activity such as pages viewed and products added to a basket
Marketing preferences and consent records
Messages sent to customer service

Please avoid sending medical records or other sensitive health information unless we specifically request it for a lawful purpose. If we need sensitive data, we will explain why it is needed and obtain consent where required.

How we collect data

We collect data directly from you when you place an order or create an account. We also receive data when you contact us or subscribe to marketing.

Some data is collected automatically through cookies and similar technologies. We may also receive information from service providers that support the store. These may include Shopify and payment providers. Couriers and advertising platforms may also provide data.

How we use personal data

We use personal data to:

Process payment and fulfil orders
Deliver purchases and provide order updates
Manage returns and customer enquiries
Operate accounts and store preferences
Detect fraud and protect the store
Keep financial and transaction records required by law
Improve store performance and understand how visitors use it
Send marketing where you have agreed or where law permits
Comply with lawful requests from regulators or public authorities

We rely on the basis allowed by applicable law. This may be your consent or the steps needed to complete a purchase. It may also be a legal obligation. In some cases, we use data for a legitimate business purpose that does not unfairly override your rights.

Cookies and similar technologies

Cookies help the store remember your basket and maintain secure sessions. They may also measure website use. Advertising cookies may help us assess campaigns or show more relevant promotions.

You can manage cookies through the consent tool where available. You can also change browser settings. Blocking essential cookies may prevent checkout or account features from working.

Who receives personal data

We share data only when it is reasonably needed for the purpose described in this policy. Recipients may include:

Shopify and other store technology providers

Payment gateways and fraud-prevention providers
Couriers and fulfilment partners
Analytics or advertising providers
Customer support and communications providers
Accountants and professional advisers
Regulators or law-enforcement bodies where disclosure is required
A buyer or successor if the business is reorganised or transferred

These organisations may act on our instructions. Some may use data under their own privacy terms when they provide a separate service.

International transfers

Some service providers may process personal data outside the United Arab Emirates. Where required, we use a lawful transfer mechanism or another safeguard recognised by applicable data protection law.

How long we keep data

We keep personal data for the period reasonably needed to fulfil the purpose for which it was collected. We may retain order and payment records for longer when tax or accounting law requires it. We may also keep records needed to handle a dispute or protect legal rights.

When data is no longer required, we delete it or anonymise it where reasonably possible.

Security

We use reasonable organisational and technical measures to protect personal data. Internet transmission and electronic storage still carry risk. Please use a strong password and keep account credentials private.

Your choices and rights

Subject to applicable UAE law, you may have the right to:

Request information about how your personal data is processed
Obtain a copy of certain personal data
Correct inaccurate personal data
Request deletion where the law allows
Ask us to restrict or stop certain processing
Object to certain automated decisions
Receive or transfer personal data in an available structured format
Withdraw consent without affecting earlier lawful processing

You can unsubscribe from marketing emails through the link in the message. You may also contact us. Service messages about an order or account may continue when they are needed to complete the transaction.

Children

The store is intended for adults. We do not knowingly accept orders from anyone under 18. Products intended for children must be purchased and administered by a responsible adult in accordance with the label.

Third-party links

The store may link to websites that we do not control. Their privacy practices are governed by their own policies. Review those policies before submitting personal data.

Changes to this policy

We may update this policy when our practices or legal obligations change. The revised version will be posted on the store. Material changes may also be communicated through another suitable channel.

Contact and complaints

To ask a privacy question or exercise a data right, email info@sehapharmaceuticals.ae. We may request information needed to verify your identity before responding.

Seha Pharmaceuticals Trading LLC

PO Box 4191, Al Quoz Industrial Area 2, Dubai, United Arab Emirates

You may also raise a complaint with the competent UAE authority where applicable.